BuffaloGroveRecruiter Since 2001
the smart solution for Buffalo Grove jobs

Director of Customer Experience Operations

Company: VirtualVocations
Location: Lincolnwood
Posted on: November 16, 2024

Job Description:

A company is looking for a Director of CX Operations to oversee the operational foundation of the Customer Experience function.



Key Responsibilities

Design and refine scalable processes and workflows to enhance efficiency across the Customer Experience function
Oversee resource allocation and capacity forecasting to meet project demands and ensure customer satisfaction
Develop frameworks for measuring CX quality and performance, including customer health scores and metrics


Required Qualifications

SaaS industry experience, particularly in operations or customer experience
Demonstrated leadership and people management experience
Proven project management experience with complex, multi-phase projects
Significant Salesforce experience, especially with reporting; familiarity with Asana and Harvest is a plus
Proficient in Google Suite and Mac OS

Keywords: VirtualVocations, Buffalo Grove , Director of Customer Experience Operations, Executive , Lincolnwood, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Buffalo Grove RSS job feeds